Shipping & Returns
How long Does it take for my BLUblox to arrive?
Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this can take up to 2 business days if Non-Prescription and 5-10 business days if Reading Glasses, Prescription or Custom Frames. Once your glasses are ready and have been shipped you will receive a further email to advise your tracking number.
International orders are fulfilled by DHL Express at no cost to you, door to door. You will be provided with a tracking number which you can use to track and follow up on your order with DHL Express or our Customer Service Team. International orders take between 2-5 business days to arrive. These numbers provided are estimates only and shipping times may vary for a multitude of reasons, but are accurate 99% of the time.
A selection of our products can be found on Amazon UK and Amazon USA and items purchased from these platforms are shipped from the UK and USA respectively.
Australian orders are fulfilled via Australia Post and are all sent via the Express Post Option. This means you will receive your BLUblox within 2-6 business days. These numbers provided are estimates only and shipping times may vary for a multitude of reasons, but are accurate 99% of the time.
How much does shipping cost?
International shipping is FREE and fast on orders over AU$100. We offer FREE shipping Australia wide over $50. We use DHL Express for international orders and Australia Post for Domestic orders. More remote countries may attract a nominal shipping fee which will be clearly outlined at checkout.
You can exchange or return for refund a product you have purchased from BLUblox within 30 days of receipt, except for prescription and reading glasses which are custom made and therefore non-refundable or returnable unless they arrive faulty, broken or with an incorrect script.
To start your Return visit www.returns.blublox.com
Your right to exchange or return is subject to the following conditions:
- Returns and exchanges are only for non-prescription BLUblox frames. This is in relations to us not accepting returns for prescription and reading glasses.
- For hygiene reasons we cannot accept returns and exchanges on our REMedy Sleep Mask so please consider this before purchasing this item.
- You can return Lumi bulbs for a refund or exchange. If you opt to exchange your Lumi Light bulb then return shipping back out to you with your replacement bulb will be at your cost.
- You must contact us and return the item within 30 days of receipt of your purchases.
- The product is in new and resalable condition. If your product is not deemed by BLUblox to be in a resalable condition then the following fees may be applicable: Cleaning fee A$10, damaged or missing box A$10, missing or damage carry pouch A$5, missing or damaged cleaning cloth A$5. BLUblox has the final say on whether your glasses are resaleable and a refund provided based on the above factors.
- You will be responsible for paying for your own shipping costs to return or exchange your pair of glasses to us.
- If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange.
- If you request a refund, it will be credited to the same account as the account from which the original payment was made.
BLUblox is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. The tracking number can be used by you to locate any missing parcels with your national carrier or DHL should you select these services.
Duties and Taxes
Failure to pay your duties and taxes resulting in DHL returning your order to BLUblox PTY Ltd will result in a return shipping cost of $60 AUD being deducted from your refund when the package is received by us. By purchasing a product from our website you hereby agree to this condition.
Our glasses are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under the Australian Consumer Law. We will refund your payment or exchange the product at no cost to you. We will also cover shipping costs.
Address for Returns and Exchanges
BLUblox Pty Ltd
PO Box 2386
Order Changes and Cancellation
Once you have placed your order the order is final and no changes can be made and will be shipped as is.