Shipping & Returns
How long do I have to wait for my glasses?
Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this will take up to 2 business days if Non-Prescription and 5-10 business days if Reading Glasses or Prescription. Once your glasses are ready and have been shipped you will receive a further email to advise.
If you have chosen untracked FREE shipping then you will not be given a tracking number. This service is at your own risk and will take between 10-20 business days to arrive. We always recommend our tracked shipping option which will take 5+ business days to arrive. If you need your BLUblox sooner we also have an Express Service brought to you by DHL, this will take between 2-4 business days.
Australian Based Customers
If you have chosen our FREE Shipping option then you will be emailed a tracking number and standard transit time will be 3-6 business days. If you live in a major city you may receive your BLUblox around the 3 business day mark but if you live in rural Australia it may take 5+ days to arrive.
If you cannot wait this long for you BLUblox we can rush them to you in 2-4 business days if you select “Express Shipping” at checkout. Please note if you live outside of a major capital city this timeframe is not guarenteed.
BLUblox ships to all countries and offer both free untracked, standard tracked and express post options. Simply select your option at the checkout and the low rate shipping cost will be added to your order. We ship all our parcels internationally using DHL. All shipping costs are displayed at checkout. If you are in Australia, shipping is FREE but if you want your glasses sooner we can arrange for express shipping for an additional $8.99. Simply select the express shipping option at the checkout and receive your item in 2-4 business days. Please note if you live in rural Australia or outside of a major capital city this time frame is not guaranteed.
You can exchange or return for refund a product you have purchased from BLUblox within 30 days of receipt except for prescription glasses which are custom made and therefore non-refundable or returnable unless they arrive faulty, broken or with an incorrect script.
Please email our customer services department at firstname.lastname@example.org and let us know the issue and whether you would like to return or exchange your BLUblox glasses.
Your right to exchange or return is subject to the following conditions:
- Returns and exchanges are only for non-prescription BLUblox frames. This is in relations to us not accepting returns for prescription and reading glasses.
- You must contact us and return to item within 30 days of receipt of your purchases.
- The product is in new and resalable condition.
- You will be responsible for paying for your own shipping costs to return or exchange your pair of glasses to us.
- If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange.
- If you request a refund, it will be credited to the same account as the account from which the original payment was made.
BLUblox is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. We strongly advise that you ship via our tracked shipping method as the free untracked service will be at your own risk and BLUblox will not be held responsible if your order does not arrive via this method. The tracking number can be used by you to locate any missing parcels with your national carrier or DHL should you select these services.
Our glasses are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under the Australian Consumer Law. We will refund your payment or exchange the product at no cost to you. We will also cover shipping costs.
Address for Returns and Exchanges
BLUblox Pty Ltd
PO Box 2386