Shipping & Returns
How long Does it take for my BLUblox to arrive?
Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this can take up to 2 business days if Non-Prescription and 5-10 business days if Reading Glasses, Prescription or Custom Frames. Once your glasses are ready and have been shipped you will receive a further email to advise your tracking number.
International orders are fulfilled by DHL Express at no cost to you, door to door. You will be provided with a tracking number which you can use to track and follow up on your order with DHL Express or our Customer Service Team. International orders take between 2-5 business days to arrive. These numbers provided are estimates only and shipping times may vary for a multitude of reasons, but are accurate 99% of the time.
Australian orders are fulfilled via Australia Post and are all sent via the Express Post Option. This means you will receive your BLUblox within 2-6 business days. These numbers provided are estimates only and shipping times may vary for a multitude of reasons, but are accurate 99% of the time.
How much does shipping cost?
International shipping is FREE and fast on orders over AU$100, FREE shipping Australia wide. We use DHL Express for international orders and Australia Post for Domestic orders., we use DHL Express for international orders and Australia Post for Domestic orders.
You can exchange or return for refund a product you have purchased from BLUblox within 30 days of receipt, except for prescription and reading glasses which are custom made and therefore non-refundable or returnable unless they arrive faulty, broken or with an incorrect script.
Please email our customer services department at email@example.com and let us know the issue and whether you would like to return or exchange your BLUblox glasses.
Your right to exchange or return is subject to the following conditions:
- Returns and exchanges are only for non-prescription BLUblox frames. This is in relations to us not accepting returns for prescription and reading glasses.
- For hygiene reasons we cannot accept returns and exchanges on our REMedy Sleep Mask so please consider this before purchasing this item.
- You must contact us and return to item within 30 days of receipt of your purchases.
- The product is in new and resalable condition.
- You will be responsible for paying for your own shipping costs to return or exchange your pair of glasses to us.
- If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange.
- If you request a refund, it will be credited to the same account as the account from which the original payment was made.
BLUblox is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. The tracking number can be used by you to locate any missing parcels with your national carrier or DHL should you select these services.
Our glasses are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under the Australian Consumer Law. We will refund your payment or exchange the product at no cost to you. We will also cover shipping costs.
Address for Returns and Exchanges
BLUblox Pty Ltd
PO Box 2386