Shipping & Returns
How long do I have to wait for my glasses?
Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this will take up to 48 hours. Once your glasses are ready and have been shipped you will receive a tracking number. This can be entered into this link and you can track your glasses as they travel safely to your location. The estimated delivery time is listed at checkout so rest assured you will know exactly when your glasses will arrive.
BLUblox ships to all countries and have both standard tracked delivery and express post options. Simply select your option at the checkout and the low rate shipping cost will be added to your order. If you are in Australia, shipping is FREE but if you want your glasses sooner we can arrange for express shipping for an additional $6.99. Simply select the express shipping option at the checkout.
You can exchange or return for refund a product you have purchased from BLUblox within 30 days of purchase.
Please email our customer services department at firstname.lastname@example.org and let us know the issue and whether you would like to return or exchange your BLUblox glasses.
Your right to exchange or return is subject to the following conditions:
- BLUblox must take receipt of the return or exchange product within 30 days of receipt of your purchases.
- The product is in new and resalable condition.
- You will be responsible for paying for your own shipping costs to return or exchange your pair of glasses to us.
- If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for the return postage of the first exchange.
- If you request a refund, it will be credited to the same account as the account from which the original payment was made.
BLUblox is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. All shipping will be tracked and a tracking number provided at point of shipment from Australia. The number can be used by you to locate any missing parcels with your national carrier.
Our glasses are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under the Australian Consumer Law. We will refund your payment or exchange the product at no cost to you. We will also cover shipping costs.
Address for Returns and Exchanges
BLUblox Pty Ltd
PO Box 7574
Cloisters Square PO